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CHRISTMAS 2017 DELIVERY DEADLINES

Please order by the below cut-offs for Christmas 2017:


EUROPE


UNITED KINGDOM

Non-Personalised Items, Standard Delivery, 8pm 21st December. Personalised Items, Standard Delivery, 11pm 18th December. Non-Personalised Items, Express Delivery, 11am 23rd December. Personalised Items, Express Delivery, 11pm 20th December

BELGIUM

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

DENMARK

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

FRANCE

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

GERMANY

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

IRELAND (EIRE)

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

ITALY

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

NEDERLAND

Non-Personalised Items, Standard Delivery, 12pm 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

RUSSIA

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 12th December. Personalised Items, Express Delivery, 11pm 9th December

SPAIN (Mainland)

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

SWEDEN

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

REST OF EUROPE

Non-Personalised Items, Standard Delivery, 12pm 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December


NORTH AMERICA


CANADA

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 19th December. Personalised Items, Express Delivery, 11pm 16th December

MEXICO

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 17th December. Personalised Items, Express Delivery, 11pm 14th December

UNITED STATES

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December


OCEANIA


AUSTRALIA

Non-Personalised Items, Standard Delivery, 12pm 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

NEW ZEALAND

Non-Personalised Items, Standard Delivery, 12pm 7th December. Personalised Items, Standard Delivery, 11pm 4th December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF OCEANIA

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


ASIA


CHINA

Non-Personalised Items, Standard Delivery, 12pm 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

HONG KONG

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 19th December. Personalised Items, Express Delivery, 11pm 16th December

JAPAN

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

KOREA (Republic)

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

SINGAPORE

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF ASIA

Non-Personalised Items, Standard Delivery, 12pm 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


MIDDLE EAST


SAUDI ARABIA

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December

REST OF MIDDLE EAST

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


CENTRAL & SOUTH AMERICA


BRAZIL

Non-Personalised Items, Standard Delivery, 12pm 15th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

COLUMBIA

Non-Personalised Items, Standard Delivery, 12pm 15th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

REST OF CENTRAL & SOUTH AMERICA

Non-Personalised Items, Standard Delivery, 12pm 6th December. Personalised Items, Standard Delivery, 11pm 3rd December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December


AFRICA


ALL REGIONS

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December


VALENCIA DELIVERY DEADLINES

See below a breakdown of delivery prices


STANDARD DELIVERY TIMES & COSTS


COUNTRY


DAYS (MON - FRI)


COST


ESP

Within 3-5

€3.95

ESP

FREE on all Orders Over €98

UK

Within 2 Days*

£5.95

UK

FREE on all Orders Over £75

USA

Within 3-10

$4.95**

ROW

Within 7

£6.95**


*Order by 8pm for next day delivery

**Please note, in order to qualify for Standard Delivery:

- Order must be under 2kg

- The order value must be less than £ 150/180 € / $ 200

- Order must be no larger than 60cm x 60cm x 60cm

>For orders to USA & ROW, if you do not receive your order in the timescale above please allow upto 20 days for delivery.

>Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.


EXPRESS DELIVERY TIMES & COSTS


COUNTRY


DAYS (MON - FRI)


COST


ESP

Within 1-2*

€ 11.95

UK

Within 1 Day*

£7.95

ROW

Within 1-4*

**


*When ordered by 12pm GMT

** Cost dependant on the weight and volume of your order

>Please note if your order exceeds £199.00 in value our courier will require a signature.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.


CLICK & COLLECT TIMES & COSTS


(Over 5000 Locations)


COUNTRY


DAYS (MON - FRI)


COST


UK

Within 2-3*

£4.95


*When ordered by Friday 1pm GMT

>Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the UK open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.


ADDITIONAL INFORMATION

>All times displayed above are GMT

>If your parcel is sent by Royal Mail, please allow 15 working days before contacting customer services. After the 15 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

>If your parcel is sent by Royal Mail International, please allow 17 working days before contacting customer services. After the 17 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

>We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Years Day.

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:

Despatching of Orders - Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

Shirt Printing - Shirts requiring personalisation for example with additional name, numbering and badges added may take an extra three days before they are ready to be despatched.

Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Leave Safe Delivery - At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

BFPO - We Ship to the British Forces Post Office.

PO Boxes - Please note that we do not ship to PO Box Addresses.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

We hope that you enjoy your purchase from us.

For further information, please do not hesitate to contact our customer services team

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