We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:
- American Express
We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euro, Australian Dollar,Chinese Yuan,Japanese Yen and South Korean Won.
The Official Valencia Online Shop reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.
Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:
What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.
Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The CyberSource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.
What is Cybersource? - The Official Valencia Online Shop has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at http://https://cybersource.co.uk.a>
Is shopping with The Official Valencia Online Shop safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at shop.valenciafc.com as safe as possible
How do we protect the Buyers Data? - The CyberSafe software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The Official Valencia Online at shop.valenciafc.com, they are stored on the CyberSafe server in an encrypted format.
Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. Payment is taken at time of order. Pre-order items will also be charged at time of order.
Do I have any Legal Protection? - You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)